Your personal information is stored with the highest level of security at ok11. This policy transparently explains what data we collect, how we use it, and how we keep it safe.
Summary: ok11 takes your privacy seriously. We only collect information that is necessary, we never sell it to third parties, and you can request deletion of your data at any time.
Ok11 (referred to herein as "we", "us", or "the Platform") is a trusted online gaming and betting platform. We believe that every user's privacy is a fundamental right — and protecting it is our responsibility.
This Privacy Policy explains in detail what information ok11 collects, why it's collected, how it's stored and used, and what rights you have over your data. This policy applies to ok11's website, mobile app, and all other digital services.
By registering on or using ok11, you are considered to have accepted this Privacy Policy. If you have any objections, please contact us before using the platform.
Ok11's Privacy Policy is developed in line with international data protection standards and is reviewed on a regular basis.
Ok11 collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Full Name | Account Verification & Identity Confirmation | Yes |
| Mobile Number | OTP Verification & Transaction Confirmation | Yes |
| Email Address | Notifications & Account Recovery | Yes |
| Date of Birth | Age Verification (18+ Confirmation) | Yes |
| National ID Card / NID | KYC Verification & Anti-Money Laundering | On Withdrawals |
| Payment Account Number | BKash/Nagad/Rocket Transaction Processing | On Transactions |
Please Note: ok11 never collects your bank account password, payment card number, or any other sensitive financial information.
Ok11 uses the information it collects solely for the purposes listed below. We never use your data for unnecessary or unrelated purposes.
Ok11 never sells or rents your personal data to third parties for advertising purposes. This is a core commitment we stand by.
Ok11 shares information with third parties only in limited circumstances and strictly on a need-to basis. Below is a detailed breakdown of when and with whom data may be shared.
Important: No ok11 staff member will ever ask for your password, OTP, or payment PIN by phone or message. Any such contact is fraudulent.
Ok11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the website recognize you.
You can block or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect login and transaction functionality.
Ok11 uses the latest technology to keep your data secure. Our security measures go beyond a single layer — protection is enforced at multiple levels.
In the event of a security incident on ok11's servers, we will notify affected users within 72 hours and take immediate action.
Every registered ok11 user has the following rights regarding their personal data. These rights are free of charge and can be exercised at any time.
To exercise any of these rights, email our support team or reach us via live chat. We will process your request within 7 business days.
Ok11 does not store your information indefinitely. A defined retention period is set for each type of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Active Account | Service Delivery |
| Transaction Records | 5 Years | Legal Compliance |
| KYC Documents | 5 Years | Regulatory Requirements |
| Cookie Data | Up to 12 Months | Experience Enhancement |
| Support Conversations | 2 Years | Service Quality Improvement |
| Marketing Preferences | Until Opt-Out | Relevant Communications |
After account closure, all data except legally required records will be securely deleted within 30 days.
Ok11 is an adults-only platform. We strictly prohibit the registration or collection of information from anyone under the age of 18.
A Note for Parents: If you suspect your child is using ok11, please email support@ok11.im immediately. We will take prompt action.
Ok11 may update this Privacy Policy from time to time. Changes may be necessary due to new technologies, updates to applicable laws, or improvements to our services.
For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection Team directly.
We aim to respond to all data-related requests within 7 business days. For urgent security issues, an initial response is provided within 24 hours.
We don't just talk about privacy — we actively build it into everything we do.
Every transaction and piece of personal information is protected with 256-bit SSL encryption — the same technology used by the world's leading banks.
Ok11 never sells or rents your personal information to third parties. This is a core principle we uphold without compromise.
You have full control to view, correct, or delete your data at any time. Submit a request and we'll take care of it within 7 days.
Independent cybersecurity experts regularly audit ok11's systems. Any vulnerabilities discovered are addressed immediately.
If you'd rather not receive promotional messages, turn them off with a single click at any time. We respect your preferences and never send spam.
If you have any concerns about data protection, our specialist team is always on hand. Reach us via live chat or email.
Enjoy the best betting experience with your privacy fully protected. Registering on ok11 is safe, simple, and secure.